I was tasked with designing an app or website that would improve some aspect of the healthcare field. I chose to look at booking systems, and focus on how scheduling and paying for healthcare appointments could be automated. The solution was a mobile application.
Although there was one other designer on the team, I was tasked with taking lead on this project. However, the process required close collaboration with the developers to ensure that this was a solution that was viable for implementation.
The brief for this project was deliberately left open. As it was part of the Sonova Innovation Lab, the goal was ultimately to explore possible implementations of an app or website that could improve an area of the healthcare field in the future.
There weren't many constraints to take into consideration in this exploration. The biggest one was that it must be in line with the vision of the Lab, and that it should be viable for development.
Ultimately, my solution was a mobile application where patients could book appointments. However, research revealed that a few more things would be just as important, and the implementation of these features was designed and handed off.
The ability to seamlessly book healthcare appointments. This was the core functionality of the application. The goal was to allow users to perform this in under 5 clicks, which could be managed via Google Calendar integration. The software would match the doctor's availability with the patient's, to suggest a time that worked for both parties.
Allowing users to leave and read reviews. Research showed that the majority of patients found reviews to be one of the most important considerations in choosing a healthcare practicioner, so they would be available in-app
Patient intake forms. Oftentimes, patients are required to fill out long tedious forms when they arrive at a clinic. Moving those forms to the app would allow patients to save time, and get to their practicioner faster.
Insurance reimbursements/direct billing. For many patients, filing insurance claims can become a big hassle, and requires them to download receipts, and go through a whole process on a different application to get reimbursed for their claims. By adding this in-app, patients can have faster access to their money.